Terms and conditions of use

These Terms and Conditions apply to your use of the site. You should read these terms and conditions carefully before buying any goods as they contain important information about your order.

By accessing the site and/or by placing an order you agree to be bound by these terms and conditions and the documents referred to within them. If you do not agree to be bound by these terms & conditions you may not use the site.

These Terms and Conditions governing the contract for the sale of furniture and home accessories offered by Pluriform of Cupioli Sonia and Luca snc • VAT 01683560401 • SS San Marino n. 50 • 47924 Rimini (Italy) • Tel. +39 0541 751162 • Fax +39 0541 752153 • e-mail: info@cupioli.com - through its website www.cupioli.com.

Order process

You can place an order either online through the website or over the telephone by contacting Customer Services.

Shopping through website

Users wishing to purchase through website must register their details and following the procedure of purchase electronically send the request of its electronic order and its payment method. You warrant that the personal and payment information provided with your order is true, accurate, current and complete in all respects. By placing an order you confirm that you are the person referred to in the billing details. Should your personal or payment information change after the point of payment, please contact Customer Services.

The order form contains a summary of the main characteristics of each product ordered and its price, expressed in Euro (including VAT), the means of payment chosen, the delivery methods and shipping costs and delivery. The user before confirming the order will have to carefully read the entire content, detect and correct any errors in data entry. You can access your order via the "My Account", where you can cancel the order or change it.

Received the order, Pluriform snc, after checking the order data and the availability of the products ordered will send you e-mail confirmation with a summary of information about the purchase. Pluriform snc will proceed to execute the order only after confirmation of payment. Purchase orders are all subject to the availability of the same. In case of unavailability of one or more products ordered, Pluriform snc will contact you by email or phone. The unavailability of one or more products not automatically assigns you the right to cancel any order.

To order by telephone

To place an order by phone please call our team on +39 0541 751162.


The products ordered will be delivered at the address indicated by the user in the order. Pluriform snc is not responsible for delivery errors due to incorrect data entered in the order form or unavailability of the user. The delivery is made by express carrier.

The user is responsible for the data and information provided to Pluriform snc by registering to the website and you will communicate any changes in the data entered.

Product detail and price

The characteristics of products are shown on the website on each product. The images and colors of the products may not be perfectly corresponding to the real effect of the Internet browser or monitor used by the user.

The prices shown on the website are inclusive of VAT. The price of each product will be added to the shipping and delivery of the same that will be highlighted and summarized before issuing the order. Prices may be modified at any time, without prior notice, without prejudice orders confirmed by our office.

Returns and Refunds

You may cancel your order by phone calling +39 0541 751162 or by email info@cupioli.com.

Data protection

The General Conditions are regulated by the Legislative Decree 22 May 1999 n. 185 implementation of Directive 1997/7/CE on the protection of consumers in respect of distance contracts and by Legislative Decree 9 April 2003 n. 70 implementation of Directive 2000/31/CE on certain legal aspects of information society services, in particular electronic commerce.

Pluriform snc assures the user that the personal data acquired in relation to the sale will always be treated lawfully and correctly, in full compliance with the provisions of Legislative Decree no. June 30, 2003, n. 196 as written in the privacy.

Customer Services

Should you have any questions about our order process or your order, please contact cupioli.com Customer Services (Monday to Friday 8:30 - 12.30 / 14.00 - 18:00):